questions regarding your Everex product? Contact
our 24 Hour Technical Support Center (Toll-Free) at 866.850.8835,
email firstname.lastname@example.org, or visit the user forums at www.everexforum.com
Access the Online Support Center to find the latest Software
Drivers, Frequently Asked Questions (FAQs), User Manuals, Troubleshooting
Guides and Knowledge Base.
Looking for a Recovery Disk to reinstall the original operating
system of your Everex PC? Visit www.everexservice.com
1045 Mission Court
Fremont, CA 94539 USA
User Forum Search,
share and discuss topics with other Everex owners throughout the world
Support (submit form) Send
a detailed question to Everex Technical Support
Online Product Registration* Register
your product for warranty and product updates
* Failure to complete and return a Product Registration, via online
or mail-in form, does not diminish the express warranty rights of
an Everex product.
Service and Repair Policy Everex
(hereinafter referred to as "EVEREX") makes every attempt to
ensure products in need of service or repair be handled in a timely and
efficient manner. To facilitate proper processing and handling of such
services, the original purchaser (hereinafter referred to as "CUSTOMER")
of new or factory refurbished Everex product (hereinafter referred to
as "PRODUCT") must adhere to the following procedures:
to requesting a return for repair or replacement service, please read
the original Everex
Warranty Agreement. To obtain product service, CUSTOMER must
first contact the EVEREX service department or an authorized service facility
as specified by EVEREX. CUSTOMER can call toll-free 1-866-850-8835
or email email@example.com. EVEREX will assist in diagnosing
any potential claim (hereinafter referred to as "CLAIM). If
it is discovered that a CLAIM does exist and can not be resolved remotely
(via telephone or email), EVEREX may at its discretion, issue CUSTOMER
a Return Merchandise Authorization Number (RMA number). This RMA number
will serve as the CUSTOMER claim and reference number until the issue
is resolved or transferred.
an RMA number is made available to CUSTOMER, the PRODUCT must be delivered
to EVEREX or an authorized EVEREX service center (hereinafter referred
to as "EVEREX SERVICE CENTER") within 30 days. Delivery and
retrieval of PRODUCT to-and-from an EVEREX SERVICE CENTER may be at the
CUSTOMER expense. When sending PRODUCT to an EVEREX SERVICE CENTER,
CUSTOMER must deliver the PRODUCT, freight prepaid, in either its original
packaging or packaging affording an equal degree of protection.
CUSTOMER will be responsible for proper packaging, shipping costs, insurance
for loss or damage during shipping, and any other taxes, fees, or charges
associated with transporting the PRODUCT(s) to an EVEREX SERVICE CENTER.
EVEREX strongly recommends that CUSTOMER apply tracking measures to the
PRODUCT as a means to assure it can be properly located during its transit.
EVEREX will not be responsible for any lost packages during transit.
CUSTOMER IS RESPONSIBLE FOR ANY DAMAGE INCURRED TO THEIR EVEREX PRODUCT
& PACKAGE CONTENTS DURING ITS TRANSIT.
Upon receiving the PRODUCT, EVEREX will properly examine its contents
for any damage prior to any diagnostics or repair work is to be made.
there is any physical damage, EVEREX will notify CUSTOMER of such findings
and proceed to return entire PRODUCT to CUSTOMER unless otherwise instructed
by CUSTOMER to continue repair at the expense of the CUSTOMER.
EVEREX is able to duplicate the CLAIM, EVEREX will make all reasonable
attempts to repair the PRODUCT in a timely manner. If the reported
CLAIM can not be duplicated, EVEREX will contact the CUSTOMER and make
arrangements to have the PRODUCT returned. There may be a service
fee applied to the CLAIM, if EVEREX determines that the root cause of
CLAIM involves installation of non-authorized 3rd party software or hardware.
EVEREX determines that the CLAIM is not covered under the Everex Warranty
Agreement. EVEREX will notify CUSTOMER and inform of any possible
fee-based, service alternatives are available. Notifications will
be made for a minimum of 3 attempts. If EVEREX is unable to contact
CUSTOMER within reasonable means, the PRODUCT in question will be held
for a minimum of 2 weeks and up to 1 month from the time the first attempt
was made. If in this time frame, EVEREX is unable to contact the
CUSTOMER. The PRODUCT will be returned freight collect, to the last contacted
address on record with EVEREX.
Before providing a PRODUCT to EVEREX for service, CUSTOMER should remove
any confidential, proprietary or personal information, and removable media,
such as floppy disks, CDs, DVDs or PC Cards. EVEREX will not be
responsible for lost or damaged personal items accompanying PRODUCT.
IT IS THE RESPONSIBILITY OF THE CUSTOMER TO BACK UP THE CONTENTS OF THEIR
HARD DRIVE BEFORE SERVICES ARE PERFORMED AND REMOVE ANY DATA FROM PARTS
OR PRODUCTS RETURNED TO EVEREX, INCLUDING ANY DATA OR SOFTWARE INSTALLED
ON THE HARD DRIVE. It is possible that the contents of the PRODUCT
hard drive will be lost or reformatted in the course of service. IF
DURING THE REPAIR OF THE PRODUCT THE CONTENTS OF THE HARD DRIVE IS ALTERED,
DELETED, OR IN ANY WAY MODIFIED, EVEREX WILL NOT RESPONSIBLE FOR ANY LOSS
OF DATA WHATSOEVER. PRODUCT WILL BE RETURNED TO CUSTOMER CONFIGURED
TO ORIGINAL FACTORY SPECIFICATIONS (SUBJECT TO AVAILABILITY OF SOFTWARE).
If EVEREX requests CUSTOMER return defective part(s) or PRODUCT, either
through verbal or written communication, CUSTOMER must do so within 7
days after part(s) or products are received by CUSTOMER. EVEREX
may charge CUSTOMER for the replacement parts or PRODUCT if the CUSTOMER
fails to comply with the request.
EVEREX may, at its own discretion, choose to pay the shipping charge for
CUSTOMER replacement parts to addresses within the continental United
States, (excluding Puerto Rico and U.S. possessions and territories).
Otherwise, EVEREX will ship all parts freight collect. EVEREX will
include a prepaid shipping container with each replacement part for the
CUSTOMER to use in returning the replaced part to EVEREX.
The references on this EVEREX RMA Policy may contain some inaccuracies
and/or typographical errors. EVEREX does not warrant the accuracy
or completeness of the information on this policy. EVEREX reserves the
right to make changes to this policy without prior notification.
For clarification on the EVEREX Product Service and
Repair Policy, please contact EVEREX at 1-866-850-8835 or email firstname.lastname@example.org